OUR SERVICES

One Partner. One Complete Solution

As a China’s Leading e-Commerce Solution Provider, LCE offers full-spectrum

outsourced retail e-commerce development and management. We have the

experience, brand awareness, technology, and advanced facilities to make your

multi-channel e-commerce vision come to life, rapidly grow your business, and

maximize your sales.

  • Brand Strategy Management

  • LCE offers comprehensive marketing and strategy services designed to drive China online strategic initiatives, accelerate ROI, and stimulate revenue growth from your e-commerce channels. As part of our partnership, a dedicated One-stop Project Management Team will be assigned to your brand to facilitate our understanding of your business objectives and to deliver solutions that meet your unique business needs. LCE will continually work with you to deliver targeted insight about key conversion areas and to keep you abreast of industry trends and best practices for the constant improvement of your eCommerce strategy.

  • Elements of our Brand Strategy Management offerings include:

    • Brand poisoning and strategy
    • Merchandising planning & product mix analysis
    • Pricing & discount definition
    • OMNI – channel approach and sales plan(Tmall, JD, Wechat Store, VIP.COM, etc)
    • Channel conflict solutions
    • Customer profiling and audience segmenting
  • Digital Marketing

  • Through data analysis, LCE continuous optimization to acquire more users, convert users into buyers, and build their loyalty over time.Impactful digital marketing strategies are a critical factor to success for any online brand store.

  • Elements of our Digital Marketing offerings include:

    • Site traffic and customer segment analysis, industry trends analysis
    • Promotions management and execution
    • SEO and SEM (CPC)
    • CPM
    • Integrated Marketing
    • VIP Marketing
  • Store Operation

  • On the third party platforms, the product upload and promotion execution process is extremely manual, the operation teams are crucial in the daily upkeep and maintenance of product inventory as well as campaign application and planning for major platform promotions, such as double 11 event.Our operation teams are one crucial link to the success of your brand’s online store. Because they closely monitor all the activities of the store, from types of customer service questions to reasons for returns, best sellers and product feedback, they fully understand the nuances of your business and will make a great help on your eCommerce development.

  • LCE has dedicated operation teams to execute store daily operation. The operation teams’ responsibility are generally in two aspects:

    • Merchandising , including inventory maintenance, replenishment planning, product reporting, product updating and overall store maintenance.
    • Marketing Management , including coordination and communication with brand marketing team to execute strategy and plan.
  • Product Photography

  • High quality commercial product photography is an essential part of a successful e-commerce, contributing to higher customer confidence in your products and increase sales.

  • LCE has our own professional photo studio in Shanghai, which could offer our brand clients product photography service.

  • Elements of our product photography offerings include:

    • Model shooting
    • Still life shooting
    • Flat photography
    • Creative photo shoot & Scripting
    • Color correction and upload
  • Visual Design & Content Management

  • LCE's creative team works closely with your brand client to incorporate your branding and marketing approach into the e-commerce strategy and shopping experience. Our experienced creative team understands how to translate the subtleties of your brand’s core aesthetic to the complex dimensions of eCommerce flagship store design and functionality. LCE’s creative professionals strive to combine creative work and user interface improvements to drive sales.

  • Our offerings include:

    • Store layout and design
    • Overall brand page design (home page and detail product pages)
    • Promotional webpage design
    • EDM design
    • Content updates and maintenance
  • Platform integration & Hosting

  • LCE systems is integrated to major third party platforms in China including Tmall, JD, Amazon and dot.coms allowing seamless purchasing, order processing, warehouse logistics, CRM, data analysis, and other full-featured one-stop integrated services. With the development of O2O business, we can cooperate with brand clients to offer O2O eCommerce system Solution.

  • Elements of our IT technology offerings include:

    • Docking platform
    • Integrated Data Analysis Report
    • Inventory and Warehouse Management
    • Order Processing
    • Customer Relationship Management
    • O2O eCommerce System Solution
  • Customer Service

  • LCE professional pre, mid and post sales customer service for brands operates 7 days a week and 14 hours a day. We provide regular product training, sales training and KPI evaluation to our customer service staff ensuring our clients and customers receive a high standardize level of services and user experience to acquire new customers and increase repeat customer purchases.

  • Elements of our Customer Services offerings include:

    • 14*7 hours online customer service
    • Standardized professional customer service training
    • Customer Data Analysis & Customer Database Management
    • Rigorous customer service KPI assessment